FAQs

Frequently Asked Questions

How often should I use LuRey skincare?
LuRey’s skincare essentials are gentle enough for daily use. Please visit the specific product pages for more detail on each product.

Where are the products manufactured?
All LuRey products are made in the United States.

Where can I find a retailer that carries LuRey Cosmetics?
Please visit our LuRey International page to see a current list of our retail and wholesale partners.

Can I return/exchange products purchased from a retailer on lureycosmetics.com?
Any products purchased at one of our retail partners, must be returned to that retail partner.  Only products ordered from lureycosmetics.com may be returned to lureycosmetics.com

PLACING AN ORDER

What forms of payment does LuRey Cosmetics accept?
We accept Visa, Mastercard, American Express and Discover and Paypal.

How do I know if my order was placed successfully?
Once you place an order on lureycosmetics.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.

Can I cancel an order once it has been placed?
To cancel an order, please email info@lureycosmetics.com or call +1 347-925-4445.  Orders ship every day Monday through Friday.

TRACK YOUR ORDER

Use one of the following methods to check the status of an order that you have placed on lureycosmetics.com.

  • Check your email. You will receive emails keeping you up-to-date about the status of your order.
  • Visit My Account. By signing into your account, you may view information about your most recent orders as well as past orders.
  • Contact us. Please email info@lureycosmetics.com or call us at 1-347-925-4445 if you have any questions.

How is order status different from tracking information?
The status of your order represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered*. The tracking information is accessible from the Order History in your account when it becomes available.

*Once your order has been shipped, it may take up to 48 hours before tracking is available.

PROMOTIONAL CODES

You may redeem lureycosmetics.com Promo Code by following these steps.

In your Shopping Bag, enter the Promo Code in the box of the same name and click “Apply.” Any discounts or gifts will be added to your order.

If you have problems with your Promo Code, please call one of our Customer Service Specialists at 1-347-925-4445, Monday-Friday 9 AM to 5 PM EST.

INTERNATIONAL ORDERS

At this time, we only accept and deliver orders to United States, U.S. territories, South America, Norway, Sweden, and Japan . Please click here to find a store in your region where you can purchase LuRey Cosmetics.